Sacramento CA, June 14, 2004 - VSP has been ranked "Highest in Overall Member Satisfaction among National Vision Plans" today by J.D. Power and Associates, a global marketing firm that represents the voice of the customer. This is the first such recognition for the vision care industry.

VSP has over 38 million covered members across the United States, representing approximately one in eight people nationally relying on VSP for their eyecare benefits.

J.D. Power and Associates measured satisfaction in the following areas: overall member satisfaction, member satisfaction with benefit coverage, member satisfaction with plan customer service, member satisfaction with doctor network and clinical service and member satisfaction with eyewear purchase experience.

"To be ranked highest by J.D. Power and Associates further demonstrates and supports VSP's commitment to providing high quality eyecare benefit plans and exceptional services to its members, clients and doctors," said Roger J. Valine, VSP president and CEO. "This acknowledgment by J.D. Power and Associates confirms our belief that VSP private-practice eye doctors provide the best in quality, care, and dedication to the health and satisfaction of their patients."

About VSP
VSP provides a variety of flexible eyecare benefit plans. With over 38 million members, one in eight people in the United States relies on VSP for eyecare health coverage. VSP's Sight for Students program has helped more than 220,000 low-income/uninsured children receive free eyecare services since its inception in 1997. For more information, visit us online at www.vsp.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. J.D. Power and Associates can be accessed through the Internet at www.jdpower.com

Disclaimer: 2004 National Vision Plan Member Satisfaction Study. Study based on 766 respondents who are members of large national vision care plans. Study conducted for VSP by J.D. Power and Associates.

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