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Member Resources and Commitments

In order to best meet the needs of members and comply with applicable laws, VSP provides a variety of resources and commits to the following:

Privacy and Confidentiality Program

If you are a VSP member who is a victim of domestic violence or other abuse, you may request VSP provide additional safeguards to prevent access to your information by others (such as the policyholder or other members covered under the same policy). Click here to learn more.

The VSP Fraud Watch Program

VSP has created the Anti-fraud and Abuse Program as a resource for members to report fraud and abuse. Click on the link to learn more.

Timely Access to Care

You have the right to receive care and services in a timely manner.

Appointment Type Timeframe
Routine Eye Exam Within 30 calendar days
Non-Urgent Medical Within seven days
Urgent Care If call is received during office hours, and the doctor determines the need of the member to be urgent, member should be seen within 24 hours
Telephone Screening Evaluated to determine the severity of the condition and disposition of the patient
Specialty Referral Within 14 calendar days from the time the primary care provider requests the referral

Language Interpreter Services

You have the right to receive language interpreter services. When scheduling your appointment, tell the provider’s office that you need an interpreter at the time of your visit.

Nondiscrimination Statement

VSP complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.