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Log In / Account Questions

How do I log in to vsp.com?

You must have previously created a vsp.com account if you wish to log in.

To log in, enter your user name (this may be your email address) and password.

Your password:

  • Must be between 8-30 characters
  • Is case-sensitive
  • Can contain special characters
  • Can’t contain the word “password”

You will need to create a strong password that contains a combination of at least three of the following:

  • Uppercase Alpha
  • Lowercase Alpha
  • Number
  • Special Character(s)
If you haven't created an account, go to Create an Account on the upper right corner of vsp.com.

How can I get help with logging into my account?

If you don’t know your user name and/or password, go to Log In Help.

Why do I need to create a vsp.com account?

We ask you to create an account on vsp.com to protect your private information. With an account, you can access your personal information that’s stored in the secure areas of our site.

After creating an account, you can view your vision benefits information, including coverage, eligibility, and copayment amounts. You can also find a VSP doctor near you who participates in your plan. And before your appointment, you can log in and print your personalized VSP Member Vision Card (ID Card). After your appointment, you can go to vsp.com to view your previous VSP doctor visits, services, and savings (when applicable).

What if I don't have a user name or password?

If you don't have a user name or password, go to Create an Account on the upper right corner of vsp.com to create your VSP online account. You will be prompted to create a user name and password.

What is a user name?

Your user name is a unique name that you choose when you create an account on vsp.com. It's used in combination with your password to identify you when you log in.

Your user name:

  • Must be between 6-50 characters
  • Is not case-sensitive
  • For ease of use, we recommend you use your email address as your user name.
  • Can’t contain other spaces, punctuation, or special characters

Why is Email address my User Name?

For ease of use, we recommend you use your email address as your user name.

Your email address allows us to contact you with important vision and member information.

What is a password?

Your password is a code known only to you. It's used in combination with your user name to identify you on vsp.com.

Your password:

  • Must be between 8-30 characters
  • Is case-sensitive
  • Can contain special characters
  • Can’t contain the word “password”
  • Shouldn’t contain your user name or name

You will need to create a strong password that contains a combination at least three of the following:

  • Uppercase Alpha
  • Lowercase Alpha
  • Number
  • Special Character(s)

I have VSP coverage through a family member. How can I see my benefits?

Your family member who is the primary subscriber will need to create an account and log in on vsp.com and allow you to see your benefits. Another option is for them to provide you with their user name and password, so you can access your benefits information yourself.

Can I get my family member's user name and password by calling VSP?

For privacy reasons, we can't share this information. You will need to get it from your family member who is the primary subscriber.

I just joined VSP, why can't I create an account?

You can create an account as soon as we've processed your enrollment. In the meantime, ask your Benefit Administrator for your benefit information.

Can I go to vsp.com to find a VSP doctor before my enrollment is processed?

Before your enrollment is processed, you may go to vsp.com to find a doctor, however we can't guarantee the doctors on the list will participate in your plan. To ensure you find one who participates in your plan, wait until your enrollment is processed, then Create an Account and log in on vsp.com to find a VSP doctor.

Can I change my password online?

Yes. Once you've logged into vsp.com, go to My Account. Enter your new password in the New Password and Confirm Password boxes, and then click Submit. You can change your password any time.

Can I change my user name online?

Your user name is connected to your vsp.com online account. To change your user name, log in to vsp.com, go to My Account. At the bottom of the My Account page, click "Unregister." Then, create a new account and you will be prompted to create a new user name.

What if I forget my user name?

Go to the Log In Help screen, enter information to verify your identity, and answer the challenge question. We’ll then provide you with your user name.

What if I forget my password?

To reset your password, go to the Log In Help screen. Enter information to verify your identity, provide the email address you used to create your account, answer the challenge question, and select the Reset Password button.

How can I cancel my vsp.com account?

Log in and go to My Account. Click "Unregister" at the bottom of the page. This won’t cancel your VSP coverage, just your vsp.com account.